Exchange Policy

   Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.


Our policy lasts 48 hours of delivery. If 48 hours have gone by since the product has been delivered, unfortunately we can’t offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate Exchange and Return, please fill the Return Form.

All the purchases will be non-refundable.


Additional non-returnable items:
Gift cards
Self Designed or Altered Products

Exchanges can be processed only once per order. (With given criteria)

If Product delivered is damaged.

We ensure that the product before leaving our warehouse for delivery goes through our quality assurance team thrice and every little detail is checked. If the package is being delivered to you in damaged packaging please refuse to accept the delivery.  Unevenness in colour and texture is not a fault but a beautiful characteristic of natural processes and handblock printing. If the contents of the package or product in any condition still seems damaged we request the customer to share the image proactively within 24hours of delivery on or on any of our social media handles. If failed to do so, we would not be able to take action on the request later on. Colour may slightly vary due to photographic lighting sources or due to the screen settings you're watching. 

Parameters for Quality Check for Return products: 

  • products should be unused
  • product should not be damaged
  • product should not be tampered with (opened stitching, or any alterations)
  • all the tags must be attached on the product
In case of return, if the product does not pass our Quality Check on above mentioned parameters post reverse pickup, please note we will ship the product back to the customer, shipping fees Rs.80/- and reverse pickup charges of Rs.100/- will be charged to the customer. In such case, we will send an email notifying such issue and customer will have the option to make the payment of the same online or the shipment will be sent as COD. To avoid such issues, please make sure that the product is unused and sent back to us in the exact same condition as it was received. 

Refunds as Store Credits 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund as a credit note. 
If you are approved, then your credit will be processed, and a credit will automatically be applied to your Fancy Pastels account within 3-7 days which can be used for future purchases.

Please note:
1. We do not offer refunds in Bank account.
2. Shipping charges and COD charges if any will not be refunded in any case. 
3. Reverse Pickup Courier Charges of Rs.100/- will be deducted as we try to keep the prices as low as possible, and our prices does not include any shipping cost or return shipping cost. 
4. Please fill the Return Form to initiate the Exchange. 

Sale items (if applicable)
Please note, if your product was purchased during sale or any promotional offer, it is not eligible for Exchange, in such cases only store credits will be issued which can be used for any future purchases with us. 

Reverse Pickup

Reverse pickup charges as mentioned above are Rs.100/-.

After filling the return form please wait for the approval and reverse pickup will be scheduled within 48-72 working hours. If you do not wish to wait, you can courier us the product back on the below mentioned address duly filling the Return Form. Please note products sent without filling the Return Form would not be eligible for Exchange. 

Customized Products

Please note if you've requested for customization for any product on the website, delivery timeline of that product will be 10-20 working days as it will be made specifically for you. We strictly do not accept any return or exchange for such products, we request you to kindly check the measurements before making a request for customization. 


Please note its not possible for us to be available on our Social media Handles 24*7 so, for any exchange or return related query customers are requested to mail us on

S-17-18, Janta Colony, Adarsh Nagar, Behind Pink Square Mall, Jaipur, Rajasthan, 302004
Phone Number: 0141-4049229




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